Tern Feature Requests

I was just reviewing a site and realized that the Tern Blue was still on some aspects of the itinerary. I think it would be great if the passenger/client icons and anything my clients clicked on matched my button colors.

I want to send out a mass email for my monthly newsletter without revealing each recipient's information. It would be beneficial if your platform could support bulk email sending, allowing me to manage my newsletter campaigns directly without needing to export contacts to an external service.

When sending emails, pull from the preferred name field if available. If not, use legal first name.

Like some of the consumer trip apps (TripIt as an example), there is the ability to create a widget on iPhone for the app (I'm not sure if Android has this ability). The widget shows the next current component on an itinerary during a trip, so if it's a flight then the flight details show in the widget and when the flight is completed, the hotel shows. This makes it so much easier to just pin the widget to the desktop and have that information viewable at a glance without having to open the app, then open the trip, reducing the clicks and friction a client has.

When clients submit an authorization, please automatically collect their address to their profile. Sometimes this is the only way we collect their address and if we forget to save it before marking as booked, it will disappear with the credit card authorization.

It would be great if client information could automatically populate in new trip request forms when they’re signed into their account, saving them the hassle of re-entering their details each time. It would also be super helpful if the form could suggest linked family members or people they’ve traveled with before, so they can easily add them to the new trip.

It would be nice to have a report that you can run to generate a list of balances due and their due dates within a specific date range. For example, the ability to run a report for all bookings that have a balance due within <starting date> to <ending date>.

Can we please make it where agents can add an installment, change a total (overall, not for a payment that has been authorized), etc. without the history of the payments or current authorizations being deleted? This is creating a lot of extra work for the agents when we have to reenter past payments and re-request authorizations. It also creates doubt in the client's mind when payments disappear and extra work when they need to resubmit.

It would be incredibly helpful to have notes date and time stamped so we know when we made the note. Currently, when I click on a note to review the details, it changes the date and just says updated but there is no reference to when the note was made. I use notes to refer to conversations or key decisions and need to know when they were made.