Support & Training

Can we please have a short video showing clients how to use tern to authorize payments and approve or request revisions on the itinerary?

Week-ends are my busiest time. Would you consider having week-end support for questions and problems?

Either modify the Passport Upload to also read Driver's License/REAL ID or Build form similar to Read and Upload Real ID/DL See Also: Domestic Travel- REAL ID vs Passport DLand Passport Upload Ability to add a client's driver license on the contact or in a form

I would love to be able have a space for pronouns when making a form in the space where they put their name and email address.

Is there an automation for the agent to receive email alerts and due dates to be added to our Google Calander for upcoming payments due?

Looking to specialize in all things Tern, are you planning certification courses?

The application should have at appropriate places links to Training videos or Pot casts. An independent popup window should be used to play a video. These links should not be visible to clients.

If the TernBot accepts your issue, then support should complete the support. If everyone goes home at 5pm ET and there's already a cue, the Bot should project the line and tell you that Support is not available. Cutting someone off or posting "We'll be back tomorrow" is the worst type of customer support. If you can't expand the Support hours, at least post them SOMEWHERE so we can find them. May I suggest getting Lucia to man expanded hours customer support if you don't want to pay extra staff. I don't know a single TA that stops work at 5PM and only works M-F.