True Email CC
under review
H
Harlequin Marmoset
We need the ability to do a true CC for emails sent from Tern. There are many times that a couple will be planning a trip together and having the system send two separate emails does not help make sure everyone is seeing all the information when they're replying to just one person.
B
Bottom Hornet
The fact we can't do this make us look extremely sloppy to the customer. I deal only in family travel and nearly every itinerary I need to send to both spouses. or the parents+grandparents. Having separate emails makes for a lot of confusion and extra work. I send most of my emails outside of the system because of this, of course that means now, I don't have them attached to the trip.
Canny AI
Merged in a post:
Email guests together instead of Send Individually
T
Tender Lemming
Most of our guests are couples, households, or close friends and it doesn't make any sense to email them individually. Now I have to reply to the same questions multiple times, and everybody isn't on the same page. We need the option to email "Send Together" along with "Send Individually" and really that should be the default. Until this is added, I won't be sending emails from within Tern.
L
Lava Cat
Yes! When we send an email to a group, it should stay grouped. Having the REPLY's separated is a mess in my inbox.
H
Hibiscus Carp
My clients are continually forwarding the emails to other people on the trip as they think not everyone is getting them.
C
Cadmium red Newt
One workaround I have done when publishing the trip is to copy the itin link and send the email from the trip itself. That allows you to search for all travelers on the trip. Based on my test, Tern keeps the people who are related on the thread.
Canny AI
Merged in a post:
Option to automatically CC two people
N
Neon green Sawfish
I need to be able to set specific trips (one-off emails as well as automated) to automatically send to two people on the trip. Often I'll have a couple who wants to have both people CC'd on every email.
W
Worthy Capybara
I know I can see in sent, but I like to be CCd on every client email as well. It’s a nice reminder to me plus I know they are going out as scheduled. I’d love a cc even if the first name variable is the primary’s name only.
C
Clear Bobolink
Yes to this! I keep getting clients question why I'm not including their partner or other travelers on their emails.
N
Nectarine Condor
Same. It's causing me issues with clients.
P
Proud Falcon
In addition to this, I would like to see when you click on the Send To line, that we can see the travelers names from a drop down box for anyone that is assigned to that trip already. Right now you have to know the name of everyone on the trip.
C
Current Crab
Yes, I had a couple both in the To line but just got a text as to why I was including his wife on the email. I did -- for some reason Tern sends them separately. And you can't add the person back to the email trail. You have to start the emails over again. some improvements on emailing compared to TJ but still need to be able to keep the email trail going, add folks to the email, etc.
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