Supplier list set by agency
complete
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Eggplant Bandicoot
Having everyone able to add suppliers is creating a messy supplier list in reports. Ex - we have Walt Disney Travel Company, Walt Disney Parks & Resorts, Walt Disney World etc showing for our Disney bookings. I would like to set the supplier list from the agency end and not have the option for agents to add additional suppliers.
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Molly Johnson
complete
This is complete! https://help.tern.travel/en/articles/10715150-managing-agency-suppliers
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Many Prawn
Molly Johnson thanks so much! Started using it yesterday after the agency call. What a cure for my OCD!
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Gamboge Lynx
Molly Johnson When will this be fixed for regular users? :(
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Molly Johnson
Gamboge Lynx we are definitely planning to add a view for advisors to do this themselves! Once we make sure it works well we'll prioritize a follow up project there
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Distant Blackbird
Molly Johnson so glad. Now to go in and organize everything 😊
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Lemon glacier Platypus
Molly Johnson yes please for individual advisors! As an advisor who is not under an agency in Tern, I’m left to manage this list for myself.
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Kelp Bear
David Shull Will this feature allow us to set our agency's commission tier for each supplier? This would be great to rollout with this enhanced feature.
David Shull
planned
We plan to handle this in March/April
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Harlequin Marmoset
David Shull THANK YOU!!!! <3
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Obvious Butterfly
David Shull Thank you, this will be a HUGE help!!! I need/want to create my own list!
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Eggplant Bandicoot
David Shull Thank you!! So excited for this update!
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Many Prawn
David Shull thank you so much! This is a huge OCD issue for me LOL
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Standard Orangutan
Agree. I'm new to tern, and it's difficult to scroll through all Disney options to find which you need. Because the dropdown menu only shows part of the name, you have to select each "walt disney travel company" option until your match is selected.
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Coastal Bird
This is a huge pain point for us. Supplier name should be a dropdown box and not freeform. We have agent's creating several Carnival supplier names and now we have more than one Funjet supplier name.
Lastly, I think turn should upload a list of supplier names allowing them to be dropped down boxes that we all can choose from. Also providing agency owners the ability to add additional supplier names, but they should be in drop-down box form again, only to be added by the agency and not the agents.
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Taupe Orca
100% agree. It's starting to create a mess on our end as well. Carnival Cruise vs Carnival Cruise Lines etc. Supplier names should be standardized by the agency and when the agent start typing a supplier name, it shows the option to select. Similar to what I'm seeing in our old CRM that we're sunsetting coming Jan 1st.
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Official Dragonfly
OMG THIS
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Lemon glacier Platypus
There are multiple instances of this. For example, “Travel Insured” vs “Travel Insured International” vs “Travel Insured International, Inc.” The hotel brands are the same with multiple iterations of Hilton, Marriott, etc. It would be great to have a way to clean up the suppliers pick list or let us edit/set them, or at least indicate a “favorite” so we are internally associating our sales under the same entity
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Prepared Prawn
Those are each distinct suppliers as when booking Disney Paris you have to go through them separately. I would like to be sure supplier info iand templates do not save duplicates
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Taupe Orca
Prepared Prawn This is true. However I am experience the same issue just with different use case/naming convention.
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Many Prawn
Amen
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