Easy Navigation of Clients Trip Change Requests & Comments
under review
O
Olive green Pony
When a client submits "Trip Changes" - advisors get an email but the email does not say what the requests are and to my knowledge, the only place to find the written requests is in Tern's email inbox that is associated with the trip. Additionally, the comments on individual components are there too. I would like to see the feedback on the TA side of the itinerary. I shouldn't have to open up the preview tab to see the client's feedback.
Canny AI
Merged in a post:
Make Viewing Client Comments on Itinerary in Advisor Account Easier
L
Little Owl
Viewing client feedback on specific activities in Tern isn't very intuitive. It's difficult to tell from the message headline in the email section what the comment is tied to. Maybe it would be better to put this feedback directly in the activity in addition to the email section in the advisor view of itineraries, or have a new section specifically for client feedback (maybe it can have a red dot like the authorizations section when there are new client comments on the itinerary).
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under review