Chat Functionality between Agents and Clients
under review
Canny AI
Merged in a post:
Agent Facing App with Messaging
B
Broad Octopus
It would be great to have an agent facing app that allowed us to message clients rather than having to go through email all of the time. As someone with strict boundaries an business hours, I love that I can message my clients (or have them message me) with issues during their trip that can go directly to my personal phone rather than me having to live on my work email 24/7.
T
Taupe Orca
This would be a game changer!! This is something we used in Travefy and it would be great to have this ability with Tern.
W
Wineberry Macaw
yes, please!
C
Celestial blue Heron
I just switched from Travefy and this is the main feature I will be missing
C
Coherent Bobolink
This would be awesome as a some stop shop feature communication for clients
D
Dawn pink Turtle
This is a fantastic idea! The only way I have found to easily access client itineraries is by adding myself to trips, which can be a little odd for the clients. Not sure if there is a workaround, but we should definitely have an agent facing app that can also provide us with some on-the-go editing options.
E
Effective Goat
I hope this gets a lot more votes as it is a feature that is absolutely needed my clients use to love the fact (when I was on a different platform) that they could message me with questions, issues . Many of them prefer instant messaging than sending a email.
G
Gleaming Rook
I was using Travefy and they have this in their app. It was super helpful on a group cruise recently because it allowed travelers to chat amongst themselves pretty easy.
Canny AI
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