Accounting for Refunds
I
Imperial red Koala
I would like to have refunds show accurately on client facing invoices. I would like cancel with refund with cash, cancel with refund with travel credit and cancel no refund to be options for each trip. This would allow our records to be accurate for processing, possibly allow automations based on future trips using travel credit and allow for the client to track and be aware of the details of their refund. Currently, we have no accurate way of sharing the refund information with our clients or tracking it. Last, but not least, our cancelled trips should be stored for at least one year with all emails and notes in tack just in case of disputes.
B
Brief Chinchilla
Or at least allow us to input negative amounts in the payments to categorize as refunds.
J
Jade Lizard
Or, when the price of a cruise is now lower and it triggers a refund. There is no way to get this accurately recorded without messing up the installments
L
Lagoon Quail
Yes! I'm struggling with how to show refunds on the invoice for insurance claims. And since claims often take a long time to settle, the trip details need to be available - forever I think. I don't think any trip should be deleted without express action on our part.